Privacy Policy

User Privacy Statement
LTC takes User privacy seriously and uses best efforts to respect the privacy of our on-line visitors, agents, subscribers and all end-users. This Privacy Policy explains our online information practices, the information that we collect and how we use this information.  This Privacy Policy has been provided to demonstrate our firm commitment to your privacy and the protection of your information.  For your convenience, this Privacy Policy is available to you through a link on LTC’s homepage and throughout every page on this site.

The Information LTC Collects
This section of the Privacy Policy applies to all information:

  • voluntarily submitted on the www.ltcbusinesssolution.com website and includes:
    • Your name
    • Your email address
    • Phone number
    • Your message to us
  • collected (in addition to the above) by LTC  representatives, in connection with:

    • demonstrating a product or service, including:
      • Company name
      • Telephone number
      • Demonstration related specifics (e.g., type of computer, browser, operating systems, etc)
      • Other information as needed to complete the demonstration.
    • the demonstration follow-up call, including:
      • Feedback
      • Other information as needed to complete the follow-up call.
    • completing a subscription order, including (but not limited to):
      • Company name
      • Complete contact and billing information
      • User’s subscription requirements (i.e. Number of Training Administrators and Training Matrix Owners).
      • Payment mode
    • subscription set-up, including (but not limited to):
      • Information on Organizational structure relevant to the subscription being purchased (e.g., subscriptions for organizations with multiple departments, facilities, locations, subsidiaries, etc.).
      • Relevant employee and training information for Training Administrator and/or Training Matrix Owners set up.
    • customer service or technical service requests (but not limited to):
      • Description of request and issues
      • Other information as needed for issue resolution.

  • In addition, when you contact us to ‘Make a Purchase’ we shall collect information as needed to process your order such as requesting a void cheque (to set up automatic payments), cheque payment, or your credit card information if you choose to pay by credit cards.

  • In the event LTC utilizes external sites such as Pay pal  or credit card providers, LTC may have limited access to only part of the information stored on these external sites. For example, we do not have access to the credit card number you purchased our product through, but we do have access to the name that was entered on the external site. This Privacy Policy applies only to the website at www.ltcbusinesssolution.com. For external websites linked from www.ltcbusinesssolution.com, we encourage you to review their Privacy Policy available on their website.

How LTC Uses the Information Collected
Email and Contact Information: LTC will not sell your email address or contact information gathered from this site or collected by LTC Agents. We will use your email address to reply to a question you have asked or to contact you when necessary (e.g., to provide you with demonstration details or product information that you have requested).

Private Information: LTC will not sell, rent, lease or disclose your private information in any manner to any person without your prior consent, unless otherwise required by law, or except as may be necessary for the performance of LTC, for government inspection or auditing requirements or as part of regulatory compliance.  Also, LTC will release otherwise confidential information to law enforcement authorities upon receipt of a relevant search warrant or subpoena, and will respond similarly to a relevant discovery order in a civil litigation setting. LTC also agrees to protect your personal information in a manner designed to ensure its integrity and to make available to you, following an appropriate request, any information collected. When necessary, LTC will take reasonable steps to ensure that inaccurate information is erased or rectified.

LTC reserves the right to change this privacy statement at any time. Be sure to check this page periodically for updates.

 

HOW TO CONTACT US
If you have any questions about this policy, please contact us via our Contact Us page or write to us at:

LTC Business Solutions
Attn: Privacy Officer
2985 Elk Place
Coquitlam, BC V3E 3A5
Canada